NileStack ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (nilestack.pro) and use our services.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and message content when you submit our contact form.
- Usage Data: Pages visited, time spent on site, browser type, and device information collected through standard web analytics.
- Cookies: We use essential cookies to ensure the website functions correctly. No advertising or tracking cookies are used.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and support requests
- Improve our website and services
- Send you information about our products (only if you opted in)
- Comply with legal obligations under Egyptian law
3. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service Providers: Trusted partners who assist us in operating our website and services (e.g., email delivery, hosting)
- Legal Requirements: When required by Egyptian law or to protect our rights
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using TLS/SSL.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 2 years.
6. Your Rights
Under Egyptian Data Protection Law (Law 151/2020), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the Egyptian Data Protection Center
To exercise any of these rights, contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites (e.g., matjarak-eg.com for our Matjarak product). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: [email protected]
- WhatsApp: +20 127 175 6002
- Location: Cairo, Egypt